Contact us

Questions about a product, an order, delivery or a refund? Write to us here and we will answer — every message reaches a person, not a queue. You can also email us directly at [email protected].

What to include

If your message is about an existing order, three details will usually get it resolved in one reply instead of three: your order number, the email address you ordered with, and what you would like to happen — cancel, reship, refund, or simply an update.

Faster than writing to us

Some questions already have an answer on the site:

• Where is my order? Tracking goes live within two days of dispatch and you can check it yourself — see delivering your order.
• Can I cancel? Yes, before dispatch, usually within 24 hours — see cancelling your order.
• What if it never arrives? We reship at our expense, and refund in full if the reship fails — see our refund policy.
• How do I get my discount? Enter the email address from your first order at checkout — see discount coupons.