Frequently Asked Questions
ABOUT US AND OUR GENERIC ED AND PE MEDICATIONS
- Who is Ozpills?
- What Generic Medications do We Supply?
- What Does the Term 'Generic' Mean?
- Can the Quality of the Generic Medications We Supply be Trusted?
- What are the Manufacturing Standards for the Medications We Supply?
- Why are Generic Medications Cheaper than Brand Name Medications?
- Can the Wording on Generic Medication Labels Differ from Brand Name Medications?
- Can the Shape of Generic Medication Pills Differ from Brand Name Pills?
- Are the Generic Medications We Supply Government Approved?
ORDERING ED AND PE MEDICATIONS ONLINE
- How Do I Place an Online Order for Medications?
- Are Our Online Doctors Licensed?
- How Does an Online Medical Consultation Work?
- Do We Charge for the Online Medical Consultation We Provide?
- Are Online Medical Consultations Legal in Australia?
- How Many Generic Medication Pills Can I Order?
- What is a Promotional Code?
- Can I Order Medications if I Do Not Live in Australia?
- What Currency will my Order be Processed in?
DELIVERY OF YOUR ED AND PE ORDER
- What is the Delivery Charge for my Order?
- What Happens When I Submit my Order?
- How Long Will My Medication Order Take to Arrive?
- What if the Medications I Order Do Not Arrive at All?
- Where are the Medications We Supply Manufactured and Exported From?
- How do We Ship our Medication Orders?
- Will Australian Customs Stop the Medications I Order?
- How to Pay for Your Order
- How Long does it Take for My Payment to be Received?
SECURITY, CANCELLATION AND REFUND POLICIES
- Why do I need to upload ID to pay for my order?
- What is Our Online Security Policy?
- What is SSL Encryption and How Am I Protected?
- What is our Cancellation Policy?
- What is our Refund Policy?
ABOUT US AND OUR GENERIC ED AND PE MEDICATIONS
Who is Ozpills?
Ozpills is Australia's #1 and most trusted online prescription medication provider since 2012. We supply high quality generic medications for sufferers of erectile dysfunction (ED), premature ejaculation (PE) and male pattern balding. We provide Australians with a safe, discreet and legal way of purchasing high quality generic medications online.
The generic medications we supply are manufactured by licensed, multinational pharmaceutical companies in India and are regularly checked to ensure that our customers always receive high quality pills. Our medications are sent in discreet, secure bubble wrap packaging, shipped by SingPost from Singapore and can be tracked to delivery. Ozpills guarantees to deliver your order to you anywhere in Australia.
What Generic Medications Do We Supply?
We supply high quality generic medications for the treatment of erectile dysfunction, premature ejaculation and male pattern balding.
We supply ED medications that contain either Sildenafil Citrate known as Generic Viagra, Tadalafil known as Generic Cialis or Vardenafil known as Generic Levitra.
We supply PE medications that contain Dapoxetine known as Generic Priligy and combinations of Dapoxetine with the other generic ED medications listed above.
We supply Finasteride known as generic Propecia for male pattern balding.
What Does the Term 'Generic' mean?
If you buy Viagra online in Australia, it is important that you know the difference between brand and generic medications.
The term 'generic' in the context of generic medications, means a 'copy' that is bio-identical to brand name medications. Generic medications have the same active chemical compounds and the same rate of absorption as brand name medications.
The generic medications we supply are high quality products that have the same dosage, strength and quality as brand name medications.
Can the Quality of the Generic Medications We Supply be Trusted?
Yes. We only supply high quality generic medications that are government regulated and made by reputable licensed multinational pharmaceutical companies in India.
When you buy generic Viagra online, you are purchasing medication that is bio identical to brand products at a much cheaper price.
The products we supply are regularly checked and tested to ensure that our customers receive the best generic medications of their type available.
What are the Manufacturing Standards for the Generic Medications We Supply?
The manufacturers we use for the supply of our medications are all licensed and registered multinational pharmaceutical companies in India.
Medicines in India are regulated by the CDSCO (Central Drugs Standard Control Organization). All Indian pharmaceutical companies must comply with similar regulations to those set by the TGA (Therapeutic Goods Administration) in Australia.
Why are Generic Medications Cheaper than Brand Name Medications?
Manufacturers of generic medications do not have the costs of research, development, marketing or advertising that the brand name manufacturers do. Those savings are passed on to you, the customer.
Can the Wording on Generic Medication Labels Differ from Brand Name Medications?
Yes. The wording on labels can differ between generic and brand name medications. Any difference in the wording of generic medications is simply to comply with regulations and does not compromise the effectiveness of the medication in any way.
Can the Shape of Generic Medications Pills Differ from Brand Name Medications?
Yes. The shape of generic medication pills can differ slightly in colour or shape from brand name pills. However, any difference in shape or colour does not compromise the effectiveness of the medication in any way.
Are the Generic Medications We Supply Government Approved
Yes. All the medications we supply have been approved by the CDSCO (Central Drugs Standard Control Organization) in India, who have similar high standards to the TGA (Therapeutic Goods Administration) in Australia.
ORDERING ED AND PE MEDICATIONS ONLINE
Do We Charge for the Online Medical Consultation We Provide?
No. The online medical consultation we provide is a complimentary service for all Ozpills customers.
Are Online Medical Consultations Legal in Australia?
Yes. Online medical consultations are legal in Australia and meet with current government regulations and guidelines. To ensure the safety of our customers we only use fully qualified and registered doctors for all our online consultations.
What is a Promotional Code?
At Ozpills, we value your business. We reward all new customers with a Promotional Code which entitles you to 10% discount off future orders you place with us. The Promotional Code is included in the order confirmation email you receive after placing your first order.
As a returning Ozpills customer, your Promotional Code can be used to receive 10% discount off all future orders you place with us.
Can I Order Generic Medications if I Do Not Live in Australia?
Yes. Our products can be delivered worldwide.
What Currency will my Order be Processed in?
Your order will be processed in USD or EUR
DELIVERY OF YOUR ORDER
What is the Delivery Charge for my Order?
The delivery charge for your order depends on the selected delivery type: regular or fast. You can check the exact prices directly on the checkout page before placing your order./p>
How Long Will My Order Take to Arrive?
After placing an order with us, you will receive an email confirming your purchase details.
Your order will then be packaged and sent to you in a secure padded envelope.
Orders generally take 7 to 14 days to be delivered (unless otherwise stated) to most locations in Australia via Express Mail Service (EMS), ePacket or registered mail.
What if the Generic Medications I Order Do Not Arrive at All?
Customers are sent a tracking number by email when their order is dispatched from Singapore. Clicking the tracking link in the email allows customers to track their order themselves.
All orders must be signed for. If no one is home at your delivery address when the postie arrives, your parcel will be taken to your local post office where it will await collection for 14 days.
Occasionally, for reasons beyond our control, an order may not arrive at its final destination. In the unlikely event that your order does not arrive, please contact us and we will track your order for you. We guarantee to re-ship any undelivered orders free of charge.
Where are our Medications Manufactured and Exported From?
The generic medications we supply are manufactured by reputable and licensed, multinational pharmaceutical companies in India.
How do we Ship Orders to Australia?
All our orders are sent to customers in a discreet and secure, bubble wrap package.
The generic medication pills we supply are contained in tamper proof blister foil packaging.
Will Australian Customs Stop the Medications I Order?
No. All the generic medications we supply have the necessary documentation attached to ensure that orders are not stopped upon arrival in Australia.
The medications we supply are listed in Australia as prescription only. These medications are not restricted or controlled in Australia. While our orders may occasionally be inspected by Australian customs, they will not be stopped, confiscated or seized upon entering Australia.
How to Pay for Your Order
Cards
We support a variety of payment options to suit your
needs. You can pay using all major credit card types,
including Visa, MasterCard, and American Express.
Additionally, we accept PayPal for a convenient and
secure checkout experience. For those interested in
using cryptocurrencies, this option is available upon
request. Please note that once your order is placed, the
only verification step we take is to give you a quick
phone call to confirm your order. This helps us ensure
that all details are accurate and your order is
processed smoothly.
How Long does it Take for My Payment to be Received?
Payments are typically settled within 2-3 hours, ensuring a swift and efficient process. We also make sure to place the verification phone call at an appropriate time of the day to accommodate your schedule.
SECURITY, CANCELLATION AND REFUND POLICIES
What is Our Online Security Policy?
We take security seriously. We use all appropriate physical, electronic and administrative procedures to protect your personal information from loss and unauthorised access.
The padlock icon in the top left of your browser when you access our website shows that our website is fully encrypted meaning that customers can enter their data securely.
We are also protected from hacking and malware by the latest security technology from Sitelock - a global leader in website security. Scrolling down to the bottom of any page on our website, you will see the Sitelock verification on the right.
What is SSL Encryption and How Am I Protected?
Our website is fully encrypted to protect your personal details. Also, because we do not accept credit cards, you do not have to provide any payment or bank details to us. Instead, customers login to their own online banking and pay our invoice themselves.
What is our Cancellation Policy?
We accept the cancellation of orders before they have been shipped by our supplier. This is usually within 24 hours of placing your order. Please email us to request a cancellation.
What is our Refund Policy?
We guarantee the effectiveness of the ED and PE generic medications we supply and offer a 30 day, money back refund if you are not satisfied.
Generic Propecia (for male pattern balding) cannot be guaranteed since it does not work for every man who is balding.