Returning customers
You do not need an account to order, and you do not need one to receive your returning-customer discount. Our authentication system is currently being rebuilt; in the meantime, everything works through the email address you ordered with.
How to get your discount without an account
- Add your products to the cart as usual.
- Go to the checkout page.
- Enter the same email address you used on your first order in the field at the top of the checkout, marked for returning customers.
- The total recalculates with your 10% discount applied before you pay.
Full detail, including what to do if the total does not change, is on discount coupons.
Checking on an order
Order tracking is by email rather than through an account: your confirmation email holds the order details, and a tracking link follows within two days of dispatch. If you cannot find either, email us with the address you ordered with and we will look it up.
Why there is no account wall
Requiring an account to buy a medicine means storing more personal data than the transaction needs. Ordering with an email address keeps the record minimal, which is also the approach described in our privacy policy: information collected in confidence, used internally, not shared with other parties.
What we store either way
Ordering with an email address rather than an account keeps the record to what the transaction needs: a delivery address, an email, and the payment details required to process it. That is the same principle set out in our privacy policy — collected in confidence, used internally, not shared with other parties.
If something does not work
If the discount does not apply, if you cannot find a confirmation email, or if the checkout behaves unexpectedly, email us with the address you used rather than placing a second order. A duplicate order is harder to unwind than a missing discount is to apply.
