Editorial policy
This is a shop, and shops have an interest in what they tell you. That is exactly why this page exists: it sets out how the medical information on this site is written and sourced, what we refuse to claim, and how to tell us when we have got something wrong.
Who writes this
Our product and advice pages are written and maintained by the Ozpills team. We do not employ doctors or pharmacists, and we do not present our content as medical advice for your situation. We would rather say that plainly than attach a stock photograph and an invented name to a page — an imaginary reviewer is worse than no reviewer, because it borrows authority instead of earning it.
What we can do honestly is report what the regulators and the clinical literature say, in plain English, and be explicit about the difference between what is established, what is uncertain, and what is commercial.
What we source from
- TGA (Therapeutic Goods Administration) — Australian regulatory status, scheduling and approved product information.
- Healthdirect — the Australian government health service, for consumer-level clinical guidance.
- NPS MedicineWise — medicine interactions and safe use.
- EMA public assessment reports and peer-reviewed literature via PubMed, where a specific claim needs a primary source.
- DermNet for dermatological conditions.
Every external link on our pages is checked to resolve, and we cite the specific page rather than a homepage where the claim is specific.
What we will not do
- No invented statistics, studies or citations. If we cannot source a number, we do not use one.
- No fabricated reviews or ratings. We do not write our own testimonials and we do not buy them.
- No unverifiable superlatives. We removed "Australia's most trusted" from our own About page for this reason — the claim is unfalsifiable and therefore worthless.
- No pretending the prescription question away. These are Schedule 4 medicines in Australia and every product page says so.
- No implying approval that does not exist. Where a product is not registered in Australia, or a use is off-label, the page states it.
- No hiding an inconvenient fact. Our refund page names the product our effectiveness guarantee excludes; our hair-loss page carries the side-effect debate that a seller would prefer to omit.
How we handle uncertainty
Some questions genuinely do not have settled answers — whether a minority of finasteride users experience persistent symptoms, for instance, or how much faster a sublingual tablet really acts. Where the evidence is contested we say it is contested and describe both positions, rather than picking whichever one suits the sale. A page that sounds more certain than the science is a page that will eventually mislead someone.
Updating and correcting
Every page carries the date it was last updated. When regulatory status, evidence or our own operational terms change, the page changes and the date moves with it.
If you find something inaccurate, out of date or misleading — including a broken source link — please tell us. We will check it against the sources above and correct it. That invitation is genuine: we have already found and fixed our own errors this way.
And the honest limit
Nothing on this site replaces a consultation. If you have heart disease, take nitrates, manage blood pressure or diabetes, or your symptoms arrived suddenly, see a doctor before ordering anything — including from us.
